• How do I update my Scoop Commute profile?
• How do I update my email address on my Scoop for Commute account?
• Saving a Work Email Address to Your Scoop Commute Account
• How do I make sure I'm getting all relevant emails from Scoop
• I haven't received my SMS verification code
• How can I deactivate or delete my Scoop for commute account?

• What is Scoop for Commute?
• How do I get the Scoop for Commute app?
• Is using Scoop safe?
• How does Scoop match Riders and Drivers?
• How many people are in each carpool?
• Will Scoop for Commute impact my personal auto insurance?

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• Scoop's Cancellation Policy
• How does backup commute work?
• Location information for your Scoop trips
• Using Scoop on a Work or Student Visa

• How do I schedule a carpool?
• What is Shift Scheduling?
• Why wasn't I matched in a carpool?
• Carpooling with the shortlist
• What happens after I schedule a carpool?
• When should I schedule my morning and evening carpool?

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• How do I set my Top Favorites and Favorites?
• How can I set my route preferences?
• How can I save multiple addresses?
• How can I remove a route-based block that I placed?
• How can I enable shift scheduling?

• How is Scoop pricing calculated?
• Calculating Scoop savings
• How does pricing work as a Rider or Driver?
• Why does Scoop need my credit card?
• How can I change my bank account or credit card details?
• My Scoop Balance and cashing out your funds

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• How do I remove a Rider from my carpool?
• What is the Driver verification process?
• How can I add another Rider to my carpool?
• Can I use my own application for directions?
• How long should I wait for my Commuter?

• How do I remove myself from the carpool shortlist?
• Can I schedule for myself and another Rider?
• Lost item

• What are Scoop's community guidelines?
• What should I do if I see behavior that violates Scoop’s community guidelines?
• If I’m reporting an incident, what do I include in my report?
• How does Scoop enforce its community guidelines?
• What is Scheduling Guidance?
• How do I find my Commuter?

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• What should I do if I test positive for COVID-19 and recently carpooled?
• Scoop's Coronavirus Health and Safety Guidelines and Release of Liability