As a Driver, if you’re matched in a 3-person carpool, you can remove one Rider without canceling the entire trip.

You can remove a Rider directly from the Scoop app if:

1. The Rider’s route does not work for your commute.
2. A Rider lets you know they can’t make the trip.
3. You’re unable to locate a Rider at pickup.

Scoop's standard cancellation policy applies to individual Rider removals. Read more here: What is Scoop's cancellation policy? 

How to remove a Rider

1. Open the Matched view for your carpool in the app.
2. Tap Remove.
3. Select the Rider you’d like to remove.

4. Choose the reason that best applies:

   1. Rider is too far off my route.

   2. Rider can’t make it.

   3. I can’t find the Rider.

Removing a Rider due to route

If you select Rider is too far off my route, you’ll be prompted to:

• Set route preferences for this Rider.

• Create a route block to avoid similar matches in the future.

You can then choose to:

• Continue the trip with the Rider this time, or

• Remove the Rider from the carpool.

You will not be charged a cancellation fee when removing a Rider for route-related reasons.
 

Removing a Rider who can't make the trip

If a Rider tells you they can no longer attend the carpool, select Rider can’t make it. You’ll be asked to provide a brief explanation before completing the removal.
 

Removing a Rider who didn’t show up

If you can’t locate your Rider at the scheduled pickup time, select I can’t find the Rider once the trip is near. This allows you to proceed without canceling the entire carpool.
 

After removing a Rider

• The removed Rider will appear greyed out in the Matched view.
• A banner will display: You removed this Rider.
• If you removed the Rider using Rider can’t make it or I can’t find the Rider, you’ll have the option to place a personal block by tapping the banner and toggling Don’t match me with this carpooler.