The easiest way to view receipts and payment details is through the Activity & Payments section of the app. 

To access it:

1. Tap Account in the bottom navigation bar.

2. Tap Settings.

3. Select Commute.

4. Tap Activity & Payments.

From here, you can view your complete carpool and payment history, including:

• Completed carpool trips

• Cancellation credits or fees

• Ride fees

• Weekly credit/debit card charges

• Driver reimbursements

• Cash-outs made to your bank account

Tap More on any completed trip to see full details. If needed, we recommend taking a screenshot of the receipt information for your records.

Weekly email receipts from Stripe

Scoop uses a secure third-party payment processor, Stripe, to handle payments. Stripe sends weekly email receipts (typically on Saturdays) for all credit/debit card charges made to Scoop.

These receipts are sent to the email address associated with your Scoop account.

If you don’t see a receipt email:

• Search your inbox for “Stripe”

• Check your spam or junk folder

If you need to update the email address where receipts are sent, please contact our support team at support@scoopcommute.com and we’ll be happy to help.

Note: Receipts can only be sent to an email address that’s verified on your Scoop account.