Setting Favorites and Top Favorites helps Scoop prioritize matching you with carpoolers you know, trust, or enjoy commuting with. By highlighting preferred carpoolers, you can improve match consistency and add predictability to your daily commute. Favorites and Top Favorites can be managed directly in the Scoop app.

How to manage Favorites and Top Favorites

• Tap the Account icon in the bottom-right corner of the app.
• Select Settings.
• Tap Commute.
• Choose Carpool Favorites.

Top Favorites

Top Favorites give you more predictability and control over who you match with. These are carpoolers you know and trust—or simply prefer riding with most. Coordinating your commute with a Top Favorite can help you feel more comfortable and confident when carpooling.

How to add a Top Favorite

1. Open the Carpool Favorites page.

2. Tap Add under Top Favorites.

3. Search for your commuter by the email address or phone number linked to their Scoop account.

You can also promote an existing Favorite:

• Tap Edit next to their name in your Favorites list.

• Select Promote to Top Favorite.

Your selections will receive an invite by email to become your Top Favorite. Once they accept, you’re all set! To match together, schedule your trip requests with overlapping pickup time windows and ensure that only one person schedules as a Driver.

What else should I know?

• You can have up to 2 Top Favorites at a time.

• Top Favorite invites must be accepted to enable matching.

• If you receive a Top Favorite invite, be sure to accept it in the app.

• You can delete a pending invite (sent or received) by tapping More next to the invite.

• You can remove a Top Favorite at any time; the other commuter will be notified.

• If three commuters select each other as Top Favorites, schedule overlapping pickup windows, and one schedules as a Driver, you can match in a 3-person carpool.

• Because each commuter can have two Top Favorites, you may not always match together if your Top Favorite matches with their other Top Favorite first. To improve your chances of matching, add the third commuter as your second Top Favorite.

Favorites

Adding someone as a Favorite lets us know you enjoy carpooling with them. We’ll try to prioritize matching you with this person on future trips when routes and timing align. If you’d like to always match with them when possible, you can promote them to a Top Favorite.

How to add or remove a Favorite

• To add a Favorite, tap Add a Favorite on the Carpool Favorites page and search by email, phone number, or from your contacts.

• If the person isn’t on Scoop yet, we’ll send them your referral code* by email or text. Once they join, they’ll be added to your Favorites.

• To remove a Favorite, tap Edit and confirm removal. They will not be notified.

How Favorites work

• Adding a Favorite increases your chances of matching but does not guarantee a match.

• Removing a Favorite does not block the commuter or prevent matching.

• Favorites work best when you’re commuting to similar locations around the same time.

*Referral codes must be entered on the Payments screen in the Activity & Payments tab, accessible from the Account menu.