If you’ve recently taken a Scoop carpool and are experiencing symptoms of a contagious illness, it’s important to let us know promptly by contacting our Trust & Safety Team. 

What happens next:

• To protect the health of the community, you may be asked to pause all Scoop trips until it is safe for you to return.

• Our team may provide guidance on notifying your recent carpoolers while keeping your personal information confidential, so they can take appropriate precautions.

• You may also be advised to inform your employer or workplace if the illness could affect others in your work environment.

By reporting promptly, you help maintain a safe and healthy commuting experience for everyone in the Scoop community.

👉Tip: Always stay home if you are feeling unwell, and follow the guidance of healthcare professionals before returning to carpooling.

Thank you for doing your part to help keep our community safe!