In order for Scoop to validate any promotions, discounts, or cash outs for Riders and Drivers, we please ask that you enable location information for each Scoop trip.

How to enable location information

• Enable location permissions for the Scoop app in your phone’s settings.

  • iOS instructions.

  • Android instructions for common devices like Nexus and Galaxy.

• If location is not already enabled, you’ll be prompted to turn it on when scheduling your next carpool.

📢Important: Keep the Scoop app open during your active carpool. The app can run in the background, but closing it prevents us from validating your trip.

Why location information matters

• Validate trips: Scoop uses location information to validate trip accuracy for promotions, incentives, and confirming all transactions.
• Safety: Location information for each trip allows us to ensure the safety of each Driver and Rider as they commute to work. Safety is our top priority!
• Optimize routes: Our team reviews travel paths taken and how long each trip takes to improve our matching algorithm and keep delivering a better experience for commuters.
• Rider experience: For the best Rider experience, Riders look to the Scoop map to see the location of their Drivers. When your Scoop app is closed, this information is not available to the Rider.

Privacy matters

Your privacy is extremely important to us. Location information is collected only immediately before and during your trips and is never shared outside of Scoop. For more details, see the Scoop Privacy Policy.

We’re thrilled to offer a better alternative to driving alone, and the location requirements above allow us to offer the best experience for all of our commuters.