When contacting ScoopCare to report an incident, providing as much detail as possible helps us respond quickly and efficiently.

 Please include the following in your report:

• Your contact information. 
  • Your name, email address, and phone number so we can follow up if needed.
• Names of any individuals involved. 
  • Include anyone directly involved in the incident, as well as any witnesses.
• When and where the incident occurred. 
  • Please be as specific as possible with the date, time, and location.
• Your account of what happened. 
  • Describe the situation in your own words, including key details.
• Any extra context you believe existed for the incident.
  • Note any relevant circumstances or background that helps explain what happened.
• If you believe this incident is ongoing.
  • Let us know if this is part of a repeated pattern or a one-time occurrence.
• Any other information you believe we should have.
  • Include additional details, photos, or screenshots that could help our team understand the situation better.

Providing clear, detailed information ensures our team can review the incident accurately and take appropriate action.